PREAMBLE

Transcri.io (« the site ») is published by TRANSCRI - Aurélien FINANCE - sole proprietor, registered with the Commercial and Companies Register of Draguignan under number 931 954 382, and not subject to VAT.

ARTICLE 1. PURPOSE AND APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE

The general terms and conditions of sale (the « GTC ») detailed on this page are intended to define the rules applicable to any product order placed on the site (the « products ») with Transcri.io by any person (the « customer »).

The customer must read the GTC available on the site before placing any order (the « order »).

Transcri.io reserves the right to modify these GTC at any time. The version of the GTC applicable to the sale is the one appearing on the site at the time of the order. Therefore, placing an order requires the customer’s prior full and unconditional acceptance of the GTC by clicking « I have read and accept the general terms and conditions of sale » button before validating their order.

ARTICLE 2. ACCESSIBILITY

Transcri.io is an online tool owned and operated by TRANSCRI - Aurélien FINANCE - sole proprietor.

The site is accessible on the internet, 24/7, except for interruptions needed for maintenance and/or security. Transcri.io cannot be held liable for any damages resulting from the site’s unavailability, regardless of the reason.

Transcri.io does not guarantee that the site will be free of errors, bugs, interruptions, or outages. It may freely determine a period of unavailability for the site or any of its pages, whether scheduled or not. TRANSCRI cannot be held responsible for connection or data transmission issues.

Transcri.io may also freely modify the content of the site for commercial or technical reasons. If these modifications do not substantially or negatively alter the site, customer acceptance will not be required, though they may be informed.

ARTICLE 3. REGISTRATION

To place an order on the site, the customer must register by creating an account that includes their information (the « account »). After validation by Transcri.io, the customer will receive a confirmation email of their registration.

The customer must ensure the accuracy and completeness of the information provided when creating their account. They are required to update their personal information as necessary. In the event of incorrect information, Transcri.io cannot be held responsible for the inability to deliver the ordered products.

By registering on the site, the customer attests to Transcri.io that they are of legal age, a non-trader, have the legal capacity to enter into contracts, and reside in one of the countries where Transcri.io delivers.

Transcri.io may, at its sole discretion, delete the customer’s account at any time and for any reason.

ARTICLE 4. PRODUCTS

The products offered for sale under the Transcri.io name are only digital products, thus available without stock limitations.

ARTICLE 5. ORDER

The customer may subscribe to a subscription and purchase unit credits. The Pricing page displays the products offered by Transcri.io, their prices, and any associated fees. The customer can freely modify their information before validating their order. The validation of their order constitutes acceptance by the customer of the GTC (provided they have checked the appropriate box), the products purchased, their price, and any associated fees.

A confirmation email summarizing the order (product(s), price, quantity, etc.) will be sent to the customer by Transcri.io. Therefore, the customer agrees to the use of their email address for Transcri.io’s order confirmation. The invoices for past orders will be available in the « Billing » section of the site.

ARTICLE 6. REFUSAL TO PROCESS AN ORDER

Transcri.io reserves the right, at any time, to withdraw a product or replace or modify content appearing on any page of the site.

Transcri.io also reserves the right to refuse or cancel an order from a customer in the event of abnormal or abusive complaints, abnormal orders regarding ordered quantities, abnormal or abusive exchanges and returns, or existing disputes with the customer.

Transcri.io may also refuse to process an order, even after sending the order confirmation email to the customer, and cannot be held responsible to the customer or any third party for any consequences resulting from the aforementioned modifications.

ARTICLE 7. PRICES AND PAYMENT TERMS

The prices of the products are listed on the site in euros, including VAT, excluding customs fees and other taxes, which will be paid by the customer directly to the carrier upon delivery.

All displayed prices are calculated and include the applicable value-added tax (VAT) in France.

-- VAT NOT APPLICABLE ART. 293B OF THE CGI --

Transcri.io reserves the right to modify its prices at any time. Products are invoiced at the rates offered at the time of payment of the order, subject to stock availability. Products are payable in full at the time of order placement by the customer.

In the event of an incorrect, manifestly low (cheap) price, for any reason, the order, even validated by Transcri.io, will be canceled. The customer will be informed as soon as possible and may, if they wish, place a new order at the corrected price.

Payment for purchases is made via the secure platform of our payment provider, STRIPE.

Stripe (France) is a company registered in Paris (France) under number 807572011, with its registered office located at 10, boulevard Haussmann in Paris (75009), France. For more information, the customer can consult the following website: https://www.stripe.com

The customer expressly agrees that the transmission of their bank card number to Transcri.io constitutes authorization to debit their account for the price of the products ordered. In the event of non-payment, an order cancellation notice will be sent to the customer by Transcri.io to the email address provided during registration.

The data recorded by STRIPE constitutes proof of any financial transaction between the customer and Transcri.io.

In the event of fraudulent use of the customer’s bank card on the site, the customer is invited to contact customer service: support(a)transcri.io

Transcri.io takes all necessary measures to ensure the confidentiality and security of the bank data transmitted on the site. Payment information is transmitted according to the highest security standards. All information exchanged to process the payment is encrypted using the SSL protocol. The site has an online payment security system that encrypts bank data. The transmission of bank data is guaranteed by our partner: STRIPE.

These data cannot be detected, intercepted, or used by third parties. At no time do the customer’s financial data transit through Transcri.io’s computer system.

STRIPE verifies that the connection with the customer’s browser is secure before sending the payment form to the financial institution conducting the financial transaction.

Since STRIPE is a technical service provider, it does not handle disputes related to orders.

These will be handled directly by customer service at the following address: support(a)transcri.io as mentioned above, or, if necessary, by the customer’s bank.

ARTICLE 8. DELIVERY

The products offered for sale under the Transcri.io name are only digital products, available within a maximum of 24 hours.

Transcri.io cannot be held responsible for delivery delays not caused by its fault or due to force majeure.

In the event of a delivery delay, the customer may request the cancellation of the sale and obtain, within a maximum of fourteen (14) days from their request, a refund of the amounts paid for their order. Transcri.io cannot be held responsible for any damages resulting from a delivery delay. Only the refund of the product by Transcri.io will be possible, excluding any other form of compensation.

ARTICLE 9. WITHDRAWAL – REFUNDS – RETURNS

In accordance with Article L.221-18 of the Consumer Code, the right of withdrawal cannot be exercised for contracts: for the supply of services fully performed before the end of the withdrawal period and whose performance has begun after the consumer's prior express consent and express waiver of their right of withdrawal.

Therefore, Transcri.io customers expressly waive their right of withdrawal by subscribing to our services, which will be available instantly.

ARTICLE 10. WARRANTIES – LIMITATION OF LIABILITY

Transcri.io's liability is strictly limited to the purchase price of the product purchased by the customer. Regardless of their origin, Transcri.io cannot be held responsible for loss of income, sales, or operations, loss of profits, contracts, or expected savings, loss of opportunities, data, working or management time, damage to reputation or moral harm.

The descriptions and information related to the products on the site are only guaranteed by those required by law.

Therefore, Transcri.io provides no warranty regarding any damage that may be caused by any form of programming routine designed to damage, destroy, or deteriorate the functionality of a computer, tablet, or phone, or to hinder their proper functioning. The customer thus acknowledges that it is their responsibility to install the necessary security software on their computer equipment to protect it against any viruses or other harmful programming routines.

The customer accepts all risks associated with the use of the site and its communication methods, and acknowledges that they are solely responsible for any damage caused to their computer system or for any loss of data resulting from visiting the site or its communication methods and/or downloading its content.

Transcri.io is obliged to deliver products in compliance with contractual provisions: they must conform to the description on the site; they must be suitable for the purposes for which products of the same kind are generally designed; and they must meet the criteria of quality and durability that are generally accepted for products of the same kind and that one can reasonably expect.

ARTICLE 11. COMMERCIAL REFERENCE

Unless explicitly opposed in writing by the customer, the customer expressly authorizes Transcri.io to use its corporate name, trade name, brand, logo, and any other associated distinctive signs exclusively for commercial reference purposes on various media, whether physical or digital, including on Transcri.io's website and social media. This authorization is granted for an indefinite period.

Transcri.io formally agrees not to alter or modify the customer’s distinctive elements in any way. The customer can, at any time, withdraw this authorization by sending a simple written request to Transcri.io, which will then take all necessary measures to remove said elements from its communications as quickly as possible.

ARTICLE 12. APPLICABLE LAW – LANGUAGE

These GTC and the transactions arising from them are governed by and subject to French law.

These GTC are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be authoritative in the event of a dispute.

ARTICLE 13. PARTIAL INVALIDITY

If one or more terms of these GTC are deemed null, illegal, or unenforceable pursuant to a law, regulation, or following a final decision of a competent court, the other provisions will retain their full force and scope.

In case of a dispute, the customer will first address Transcri.io to seek an amicable solution.

ARTICLE 14. NON-WAIVER

No tolerance, inaction, or inertia on the part of Transcri.io may be interpreted as a waiver of its rights under these GTC.

ARTICLE 15. MEDIATION – APPLICABLE LAW – COMPETENT JURISDICTION

The sale of products is subject to French law.

In the event of a complaint not resolved amicably by Transcri.io's customer service, and in accordance with Article L612-1 of the Consumer Code, the customer may have their request examined by a mediator whose contact details are indicated below, noting that a dispute may only be examined, except in exceptional circumstances, by a single mediator:

Center for Mediation and Arbitration – CMAP

or for any cross-border dispute to:

European Consumer Centre France

The customer may, at their own expense, be assisted by a legal advisor.

The customer can also contact the dispute resolution platform set up by the European Commission at the following address: https://ec.europa.eu/consumers/odr/.

In the absence of an amicable resolution for any dispute relating to the interpretation of the GTC, the execution or termination of a sale, the interpretation, execution, or termination of these terms, it will be subject to the legally competent common law courts.